Creating Vision & Future Direction
"Stephen Smith demonstrates extensive knowledge and sensitivity of the elements of organizational culture and comprehensive human resource theory and the practical application of that theory to operational issues." - (Linda Reed, CAO, City of Peterborough)
Organization Assessment
"Stephen Smith is a most reliable resource in the delivery of organization development programs, not only because he possess strong interpersonal skills and an excellent grasp of the theoretical framework in application, but because he has the capacity to fully understand the cultural framework he seeks to change, engage others in the vision and process for change, and accurately project the desired end state." - (Patricia Knapp, Manager, Provincial Programs, Acute Services & Chronic Disease )
Facilitating Organization Change
"Stephen has invaluable skills to think through both business and people issues, and connect the two. His vision is one that espouses creative solutions that develop an organization and its people at both executive and staff levels. In working with Stephen, I find him to be driven, passionate and very distinct. He uses a compelling approach to strategically and collaboratively planning projects while allowing those involved to flourish and learn." - (Eileen Longueville, Director, Organization Development, Fairhaven Long Term Facility)
Talent Management
"When developing leaders, Stephen uses a supportive process of questioning and advising to encourage critical thinking, creativity and problem solving. He has the ability to recognize and develop leadership qualities in others and empowers his staff to achieve exceptional results." - (Debby Keating, Fleming College)
"Stephen had a very positive influence on my professional development. He has the ability to see the whole person; his kind, but determined manner ensures that you are aware of your strengths, consistently and persistently reminding you that the sky is the limit!" - (Lori Richey, CHRP, Manager, Human Resources, Peterborough Family Health Services)
Labour/ Management Relationships
"Stephen’s leadership philosophy has had a significant positive impact on the City’s labour relations. I have worked with him on several sensitive labour issues, he always searches for resolution that finds the right balance between dignity of employees and the integrity of the organization – he has a reputation of being a straight shooter, fair-minded and solution focused." - (Malcolm Hunt, Acting CAO, City of Peterborough, 2006)
"Stephen, you have been instrumental in fostering a very healthy rapport with Local 1320 ATU based on honesty, integrity, fairness and respect … you are an extremely shrewd negotiator as you carefully listened to our viewpoints and attempted to understand our concerns." - (Gary Sager, President Amalgamated Transit Union Local 1320)